Who is responsible
ETLEN LTD, trading as ETLEN, is responsible for the personal information described in this notice. We are registered in England and Wales under company number 17511267. Our registered office is 82 St. Michaels Street, London, United Kingdom, W2 1YN. For privacy questions or requests, email privacy@etlenproperty.com or write to our registered office.
Information we use
We use your name, email address, telephone number where provided, property or service requirements, the content of your enquiry and records of our communications. An enquiry about a property includes its project reference or name so we can respond in context. Our website providers also process technical and security information needed to deliver the website, maintain a visitor session and protect forms against misuse.
We normally receive information directly from you. Where a person introduces you or a provider supplies information needed for a matter you have asked us to coordinate, we will explain the relevant source and use. Please do not send identity documents, bank details or sensitive personal information through the general enquiry form. If a later service requires additional information, we will explain what is needed and the appropriate way to provide it.
Why we use information
We use enquiry information to respond to your questions and discuss relevant property or service requirements. Our basis for general enquiries is our legitimate interest in responding to people who contact the business. When you ask us to take steps towards a service contract with you, or we provide an agreed service, we use information necessary for those steps or that contract.
This may include buyer guidance, acquisition and purchase coordination, handover, leasing, property-management coordination and continuing ownership support. Where we communicate with a representative of a business, our basis is our legitimate interest in managing the relevant business relationship. We use proportionate technical and communication records for our legitimate interests in security, fraud and spam prevention and handling complaints or claims. We use information to meet a legal obligation only where an applicable obligation requires it.
A property enquiry does not subscribe you to marketing. We send optional email marketing only when you separately choose it. You can withdraw that choice through an unsubscribe option or by contacting us. Withdrawal does not affect the lawfulness of earlier use based on your consent.
Who receives information
Wix supplies our website, forms and associated business tools. ETLEN uses Google Workspace business email to handle correspondence and website notifications. Access within ETLEN is limited to people who need it to deal with the relevant matter.
Where needed to progress support you request, we may share relevant information with the developer concerned, an appropriately authorised financing provider, a leasing or property-management provider, or a professional adviser. We explain the intended introduction and information involved before progressing it. We do not automatically send an enquiry to every developer partner. A developer or specialist provider may act as an independent controller and provide its own privacy information. We may also disclose information where the law requires it or where necessary and lawful to establish, exercise or defend a claim.
International processing
ETLEN is based in the UK. Wix and Google Workspace can involve processing outside the UK. The applicable service terms, processing locations and transfer arrangements must be considered for each service; Google Workspace activation alone does not verify a particular transfer safeguard. Wix publishes a Data Processing Addendum and sub-processor information describing its processing and international-transfer arrangements. These documents are available at www.wix.com/about/privacy-dpa-users and through Wix's Help Centre.
A UAE property matter may require an introduction to a recipient in the UAE. Before making a restricted international transfer, we identify the recipient, purpose and applicable legal transfer mechanism, and provide the relevant information about the protections used. A request for property guidance is not blanket consent to overseas sharing. Contact privacy@etlenproperty.com for information about the arrangements relevant to your matter and how to obtain details of any applicable safeguards.
How long we keep information
We normally keep an enquiry that does not become a client matter for 12 months after the last substantive exchange. We retain active matter records while providing the requested support and review them for continuing relevance. Necessary core records of completed matters are normally retained for six years after closure. We may retain specific records for longer where an applicable legal requirement, a complaint or a legal claim makes this necessary; we review that need and restrict access.
Marketing preferences are retained while you subscribe. We review inactive subscriptions after 24 months. If you opt out, we retain a minimal suppression record so that we can respect your choice, rather than retaining your whole enquiry for marketing. We review suppression and consent evidence periodically. Technical/security records are retained for the period needed to operate and protect the service, investigate incidents and meet applicable requirements, taking account of the settings and retention arrangements of the provider concerned.
Your choices and rights
Depending on the circumstances, you can request access to your personal information, correction, deletion, restriction of use or a portable copy. You may object to use based on legitimate interests, and you can object to direct marketing at any time. Contact privacy@etlenproperty.com. We may need proportionate information to verify your identity before responding.
You can also complain to the UK Information Commissioner's Office at ico.org.uk. We welcome the opportunity to address a concern directly, but you do not have to contact us first.
Providing information and website storage
You choose whether to enquire. The form identifies information required to send and respond to the enquiry; without it we may be unable to help. We do not use ETLEN Intelligence to make automated decisions about you: it is a concept in development, not an operational decision service. Our cookie and storage notice explains the website technologies in use. We will update this notice if our processing changes and provide additional information where a new service requires it.